Australia & New Zealand's Most Trusted D2C Brands 2026 › HCF
#13 of 100 – Insurance

HCF

Not-for-profit health fund covering 2.15 million Australians, with 41 retail centres of its own plus 16 dental and 8 eyecare centres.

By Abhimanyu Ghosh, Chairman, WCRC, with the WCRC Business Intelligence Unit · November 2026

Consumer Trust 88/100
HCF ranked #13 in Australia & New Zealand's Most Trusted D2C Brands 2026 by WCRC
Trust Score83.14out of 100
ANZ D2C rank#13 of 100
HeadquartersSydney, NSW, Australia
Founded1932
Latest revenueA$4.52B total insurance revenue (FY2026, year ended 30 Jun 2026)
Trust pillar88/100

The HCF story

HCF dates from 1932 and grew out of the Hospitals Saturday Fund of NSW. It is a not-for-profit health fund with no shareholders. It is one of 16 Insurance brands in this year's ranking, where it places #3.

Why people trust HCF

It pays no profits to shareholders and says it returned 90.5 cents in benefits for every premium dollar in FY2026, against an industry average of 85.4 cents.

The watch-out

Net profit fell 55% to A$87.8M in FY2026 as incurred claims costs rose 10.5% to A$4.04B.

Why HCF ranks #13

Strongest of the four trust-led pillars

Consumer Trust & Sentiment, scored 88 out of 100.

Room to grow

Brand Recall, scored 80 out of 100.

The WCRC D2C Trust Score gives 80% of the weight to Consumer Trust, Brand Recall, Positioning and Brand Love. HCF scores 83.14 overall.

Pillar profile

Consumer Trust & Sentiment (32%)
88
Brand Recall (18%)
80
Brand Positioning (15%)
82
Brand Love (15%)
80
Product, Innovation & Delivery (10%)
80
Digital & Financial Soundness (6%)
82
Governance & ESG (4%)
84

Versus its nearest rivals

11RAAMobility · 83.5412RACMobility · 83.5213HCFInsurance · 83.1414Temple & WebsterHome · 82.9815HBFInsurance · 82.96

Questions people ask

What rank is HCF in WCRC's Australia & New Zealand's Most Trusted D2C Brands 2026?

HCF ranks #13 of 100 in WCRC's Australia & New Zealand's Most Trusted D2C Brands 2026, with a WCRC D2C Trust Score of 83.14 out of 100.

Why is HCF trusted?

It pays no profits to shareholders and says it returned 90.5 cents in benefits for every premium dollar in FY2026, against an industry average of 85.4 cents.

What is HCF's revenue?

A$4.52B total insurance revenue (FY2026, year ended 30 Jun 2026), as stated by the company.

Who owns HCF?

HCF is owned by Not-for-profit health fund with no shareholders (Hospitals Contribution Fund of Australia). It was founded in 1932 in Australia and is based in Sydney, NSW, Australia.

What is HCF's biggest challenge?

Net profit fell 55% to A$87.8M in FY2026 as incurred claims costs rose 10.5% to A$4.04B.

Key facts

BrandHCF
Company / ownerNot-for-profit health fund with no shareholders (Hospitals Contribution Fund of Australia)
HeadquartersSydney, NSW, Australia
Founded1932
Founder(s)Not listed in our verified sources
Latest revenueA$4.52B total insurance revenue (FY2026, year ended 30 Jun 2026), as stated by the company
SectorInsurance
Country of originAustralia

Sources

  • Revenue figure published by the company in its own announcements
  • Company website, official announcements and press releases
  • Published interviews and statements by the founders and leadership
  • WCRC Business Intelligence Unit research: consumer ratings and reviews, complaint records, search demand and social data
Want the full picture? For the detailed methodology, a brand's full assessment report, or the other factors behind a score, contact the WCRC Business Intelligence Unit at consulting@wcrcint.com.
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Disclaimer
  1. Who was considered. Only brands whose owners publish financial results, or that have publicly stated their own revenue, were considered. Brands that do not publish revenue have not been assessed or ranked. Not being on this list says nothing about a brand's quality.
  2. Eligibility. Ranked brands were founded in Australia or New Zealand, are controlled there today, and sell mainly direct to consumers: online, by app, by phone or mail order, or through their own stores under their own label. The rules are applied as of November 2026.
  3. Independent opinion. This ranking is WCRC's independent research and opinion, based on publicly available information as of November 2026. It is not an endorsement of any brand.
  4. Not advice. Nothing on this site is investment, financial, insurance, medical, legal or purchasing advice. Do not rely on it to make decisions of that kind.
  5. Scores. WCRC D2C Trust Scores are provisional assessments by the WCRC Business Intelligence Unit at the time of research. They are opinions, not measurements, and may be revised.
  6. Revenue and facts. Revenue is shown as lodged with the ASX or NZX, with ASIC or the New Zealand Companies Office, or published in company results, or, where marked, as stated by the company itself. Figures are in Australian or New Zealand dollars unless noted, and are not converted. Some figures are for a parent company segment, as noted. WCRC has not audited any figure. Facts are checked twice against public sources, but errors are possible.
  7. Trademarks. Brand names, logos and trademarks belong to their owners. Their use here is for identification only and does not imply any affiliation with or endorsement by WCRC.
  8. Use of the badge. Ranked brands may use the WCRC badge only as provided, linked to their page, and unaltered. Any other use of the WCRC name, badge or data needs WCRC's written permission.
  9. Rights and AI. © 2026 WCRC. All rights reserved. The WCRC D2C Trust Score and its methodology are proprietary. Copying, text and data mining, and use of this content to train artificial intelligence models are not permitted without written permission; WCRC expressly reserves these rights, including under Article 4 of EU Directive 2019/790.
  10. Corrections. To report an error or ask for a review, write to consulting@wcrcint.com. Corrections are made promptly.