Pets at Home in brief
- Rank: #92 of 100 in UK's Most Powerful 100 Brands 2026; #11 of 13 in Retail & E-Commerce.
- WCRC Power Score: 60.88 out of 100.
- Founded: 1991, by Anthony Preston.
- Owner: Pets at Home Group plc, Handforth, England.
- Leadership: James Bailey, Chief Executive Officer.
- Latest revenue: £1.5bn revenue (FY2026, year to Mar 2026, -0.8%), group revenue of Pets at Home Group plc, as per company filings.
What makes Pets at Home powerful
Pets at Home is the best-known specialist pet brand in Britain, combining pet care centres with a network of joint-venture vet practices. The business is built around the lifelong needs of pets, from food and accessories to grooming and veterinary care, and its loyalty and subscription schemes keep owners coming back.
Its vet group is the growth engine: consumer revenue rose 5% to £688m in the year to March 2026, supported by Care Plan sign-ups. That combination of a trusted retail brand and expanding veterinary services gives Pets at Home a model few rivals can copy, and new chief executive James Bailey says the business is stabilising.
Pets at Home's vet group grew revenue 5% to £688m in the year to March 2026.
Why Pets at Home ranks #92
Pets at Home ranks 92nd with a WCRC Power Score of 60.88, between Direct Line above and Reiss below. Trust (66) is its strongest pillar, earned through pet care centres and vet practices that owners rely on, and digital and financial strength (62) reflects a growing vet group. Product and innovation (60) and positioning (58) are modest, and sustainability and governance (58) holds it back after a profit warning and a change of chief executive.
The Achilles' heel
The retail business is under pressure. Retail revenue fell 1% to £1.29bn, and weaker retail profits pulled group underlying pre-tax profit down 30% to £92.8m. The previous chief executive left in 2025 amid a profit warning. Price cuts, online competition from supermarkets and Amazon, and regulatory scrutiny of the vet market are all risks.
The 2026 story
Pets at Home reported in May 2026 that underlying pre-tax profit fell 30% to £92.8m for the year to March 2026, on revenue down 0.8% to £1.47bn. Retail sales returned to growth in the second half after a turnaround plan launched in the third quarter. James Bailey joined as chief executive at the end of March 2026, replacing Lyssa McGowan, who left in September 2025 after a profit warning.
Pillar profile
Provisional desk scores out of 100, for the WCRC Business Intelligence Unit to validate.
Versus its nearest rivals
Questions people ask
What rank is Pets at Home in WCRC's UK's Most Powerful Brands 2026?
Pets at Home ranks #92 of 100 in WCRC's UK's Most Powerful 100 Brands 2026, with a WCRC Power Score of 60.88 out of 100.
What makes Pets at Home powerful?
A unique combination of retail and veterinary care, with a growing vet business and loyal pet-owning customers.
What is Pets at Home's revenue?
£1.5bn revenue (FY2026, year to Mar 2026, -0.8%), group revenue of Pets at Home Group plc, as per company filings.
Who founded and owns Pets at Home?
Pets at Home was founded in 1991 by Anthony Preston. It is owned by Pets at Home Group plc and based in Handforth, England.
Who leads Pets at Home?
James Bailey, Chief Executive Officer.
What is Pets at Home's biggest challenge?
Its retail arm is struggling, with profits falling sharply and a turnaround under way.
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Key facts
| Brand | Pets at Home |
|---|---|
| Company / owner | Pets at Home Group plc |
| Headquarters | Handforth, England, United Kingdom |
| Founded | 1991 |
| Founder(s) | Anthony Preston |
| Leadership | James Bailey, Chief Executive Officer |
| Latest revenue | £1.5bn revenue (FY2026, year to Mar 2026, -0.8%), group revenue of Pets at Home Group plc, as per company filings |
| Sector | Retail & E-Commerce |
| Website | petsathome.com |
| Home country | United Kingdom |
Sources
- Annual report and published financial results of Pets at Home Group plc
- Company website, official announcements and press releases
- Published interviews and statements by the leadership
- WCRC Business Intelligence Unit research: consumer sentiment, ratings and reviews, search demand, media and social data
