Australia & New Zealand's Most Trusted D2C Brands 2026 › Medibank
#59 of 100 – Insurance

Medibank

Health insurer that covers customers under the Medibank and ahm brands and also runs health services.

By Abhimanyu Ghosh, Chairman, WCRC, with the WCRC Business Intelligence Unit · November 2026

Consumer Trust 70/100
Medibank ranked #59 in Australia & New Zealand's Most Trusted D2C Brands 2026 by WCRC
Trust Score75.16out of 100
ANZ D2C rank#59 of 100
HeadquartersMelbourne, VIC, Australia
Founded1975
Latest revenueA$9,115.2M group revenue from external customers (FY2026, year ended 30 Jun 2026)
Trust pillar70/100

The Medibank story

Medibank was founded in Australia in 1975 by the Australian Government and is owned today by Public (ASX: MPL), Medibank Private Ltd. It is one of 16 Insurance brands in this year's ranking, where it places #11.

Why people trust Medibank

It says about 6 million people rely on it for health and wellbeing, and it added a net 22,100 resident policyholders in FY2026.

The watch-out

A 2022 cyber attack exposed customer records and the company still faces regulatory investigations and litigation over it, with A$34.9M of related costs in FY2026.

Why Medibank ranks #59

Strongest of the four trust-led pillars

Brand Recall, scored 92 out of 100.

Room to grow

Brand Love, scored 64 out of 100.

The WCRC D2C Trust Score gives 80% of the weight to Consumer Trust, Brand Recall, Positioning and Brand Love. Medibank scores 75.16 overall.

Pillar profile

Consumer Trust & Sentiment (32%)
70
Brand Recall (18%)
92
Brand Positioning (15%)
72
Brand Love (15%)
64
Product, Innovation & Delivery (10%)
76
Digital & Financial Soundness (6%)
86
Governance & ESG (4%)
76

Versus its nearest rivals

57VinomofoFood · 75.1858RedbubbleMarketplaces · 75.1659MedibankInsurance · 75.1660DuskHome · 74.9261Sky New ZealandTech · 74.92

Questions people ask

What rank is Medibank in WCRC's Australia & New Zealand's Most Trusted D2C Brands 2026?

Medibank ranks #59 of 100 in WCRC's Australia & New Zealand's Most Trusted D2C Brands 2026, with a WCRC D2C Trust Score of 75.16 out of 100.

Why is Medibank trusted?

It says about 6 million people rely on it for health and wellbeing, and it added a net 22,100 resident policyholders in FY2026.

What is Medibank's revenue?

A$9,115.2M group revenue from external customers (FY2026, year ended 30 Jun 2026), as per company filings.

Who owns Medibank?

Medibank is owned by Public (ASX: MPL), Medibank Private Ltd. It was founded in 1975 in Australia and is based in Melbourne, VIC, Australia.

What is Medibank's biggest challenge?

A 2022 cyber attack exposed customer records and the company still faces regulatory investigations and litigation over it, with A$34.9M of related costs in FY2026.

Key facts

BrandMedibank
Company / ownerPublic (ASX: MPL), Medibank Private Ltd
HeadquartersMelbourne, VIC, Australia
Founded1975
Founder(s)the Australian Government
Latest revenueA$9,115.2M group revenue from external customers (FY2026, year ended 30 Jun 2026), as per company filings
SectorInsurance
Country of originAustralia

Sources

  • Annual report and results announcements lodged with the ASX
  • Company website, official announcements and press releases
  • Published interviews and statements by the founders and leadership
  • WCRC Business Intelligence Unit research: consumer ratings and reviews, complaint records, search demand and social data
Want the full picture? For the detailed methodology, a brand's full assessment report, or the other factors behind a score, contact the WCRC Business Intelligence Unit at consulting@wcrcint.com.
For Medibank – badge and citation

Show the badge on your website

Medibank ranked #59 in Australia & New Zealand's Most Trusted D2C Brands 2026 by WCRC

Paste the code into your website's HTML. The badge must link back to this page and may not be altered. Download the badge (SVG). For print or high-resolution files, write to consulting@wcrcint.com. Use of the badge is subject to the logo rights and terms of use.

Work with WCRC

Want to go deeper?

The WCRC Business Intelligence Unit can walk you through the research behind this ranking and what it means for your brand, your market or your story.

Contact us: consulting@wcrcint.com

Disclaimer
  1. Who was considered. Only brands whose owners publish financial results, or that have publicly stated their own revenue, were considered. Brands that do not publish revenue have not been assessed or ranked. Not being on this list says nothing about a brand's quality.
  2. Eligibility. Ranked brands were founded in Australia or New Zealand, are controlled there today, and sell mainly direct to consumers: online, by app, by phone or mail order, or through their own stores under their own label. The rules are applied as of November 2026.
  3. Independent opinion. This ranking is WCRC's independent research and opinion, based on publicly available information as of November 2026. It is not an endorsement of any brand.
  4. Not advice. Nothing on this site is investment, financial, insurance, medical, legal or purchasing advice. Do not rely on it to make decisions of that kind.
  5. Scores. WCRC D2C Trust Scores are provisional assessments by the WCRC Business Intelligence Unit at the time of research. They are opinions, not measurements, and may be revised.
  6. Revenue and facts. Revenue is shown as lodged with the ASX or NZX, with ASIC or the New Zealand Companies Office, or published in company results, or, where marked, as stated by the company itself. Figures are in Australian or New Zealand dollars unless noted, and are not converted. Some figures are for a parent company segment, as noted. WCRC has not audited any figure. Facts are checked twice against public sources, but errors are possible.
  7. Trademarks. Brand names, logos and trademarks belong to their owners. Their use here is for identification only and does not imply any affiliation with or endorsement by WCRC.
  8. Use of the badge. Ranked brands may use the WCRC badge only as provided, linked to their page, and unaltered. Any other use of the WCRC name, badge or data needs WCRC's written permission.
  9. Rights and AI. © 2026 WCRC. All rights reserved. The WCRC D2C Trust Score and its methodology are proprietary. Copying, text and data mining, and use of this content to train artificial intelligence models are not permitted without written permission; WCRC expressly reserves these rights, including under Article 4 of EU Directive 2019/790.
  10. Corrections. To report an error or ask for a review, write to consulting@wcrcint.com. Corrections are made promptly.