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Business perspectives, management ideas, research and workplace insights from WCRC.
152 items from the WCRC archive
Booz Allen's $41 Billion Backlog Raises a Leadership Question: What Work Is Ready to Start?
A large order book can describe opportunity without settling next month's staffing plan. Booz Allen's latest results offer a useful way to examine that gap.
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How a Board Turns Industry Experience Into Better Scrutiny
Fiserv's appointment of Raj Seshadri invites a practical question for boards: what should specialist experience change about the evidence directors ask to see?
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Gucci's Traffic Problem Tests the Limits of a Creative Reset
A customer who enters a shop and buys is evidence of a working sale. The customer who never comes through the door poses a different problem. Gucci's latest figures put that distinction in view.
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Payroll Accuracy Is Part of Workplace Culture
A workplace makes a concrete statement about its standards when it records an employee's time and pays for the work required. A recent US enforcement announcement brings that everyday responsibility into focus.
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Robotaxi Brands Need a Reason for the Journey
A prospective passenger can find a technology interesting and still have no journey for which they would choose it. Robotaxi brands need to understand both parts of that decision.
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Young Workers Are Asking for Security. Are Employers Listening?
An employer can build a polished recruitment message around an assumption it has never checked. New research from SHRM and Fidelity gives HR teams a reason to examine what they think younger employees want.
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A CEO Appointment Is a Mandate: What CSL's Handover Needs to Make Clear
CSL's appointment of Deborah Waterhouse raises a practical governance question: what should a board settle before its new chief executive takes charge?
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When Workforce Innovation Reaches the Executive Table, Who Owns the Change?
A people-leadership appointment at Elanco offers a useful starting point for examining who is responsible when technology changes the work itself.
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Employer Health Benefits Need an Affordability Test
A benefit can be available on paper while placing a difficult demand on household finances. Employers need a way to see the difference.
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PepsiCo and Taco Bell: When the Partnership Becomes Part of the Product
The renewed agreement invites a closer look at what happens when two companies help create an offer that customers associate with both of them.
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P&G's Volume Growth Puts the Price of Brand Strength Under Scrutiny
A sales increase can contain several different stories. P&G's latest quarter offers a reason to read beneath the headline before drawing conclusions about brand strength.
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The Hidden Work Created by Workplace Technology
The useful measure of a workplace tool includes the work required to move information into it, check its output and pass the result to the next person.
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When Leaders Trust AI More Than Their Own Judgment, Who Owns the Decision?
New research on executives' trust in AI makes a practical demand of leadership: keep the reasoning behind a decision open to challenge.
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Coty's Sustainability Report Puts Beauty Brand Claims to a Measurable Test
Environmental reporting gives a company evidence to discuss. Brand communication still has to explain exactly what that evidence covers.
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Heineken's Pubscription Tests Whether Brand Utility Can Drive Footfall
A UK pilot links entertainment discovery with choosing a venue. Its business value will depend on what happens after someone claims the offer.
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Hybrid Work Needs a Performance Review as Policies Settle
A stable attendance policy creates room to examine how work gets done, who gets support and where collaboration still breaks down.
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Why the Manager's Job Can Be a Hard Sell
The appeal of promotion depends on the work a person will inherit. Employers need to examine that bargain before blaming a shortage of ambition.
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Workplace Wellbeing Needs Prevention Built Into the Job
Support services have a place. Employers also need to examine the conditions that make support necessary.
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