The measurements on a sofa page tell a buyer whether the sofa will fit the room. The dimensions of its cartons tell them whether it will get through the front door. That second question can become the more expensive one when a product is already on the truck.
In WCRC’s Australia & New Zealand Trusted D2C Brands 2026 edition, Koala ranked #6 with a D2C Trust Score of 85.31/100 and Temple & Webster ranked #14 with a D2C Trust Score of 82.98/100.
WCRC’s Product, Innovation & Delivery lens follows the purchase past checkout. The product page should help the buyer check package size, who assembles the item and whether delivery ends at the kerb or inside the home. A return policy is more useful when the shopper can find out who collects a bulky item and what that collection costs.
A fair test would use similar items and the same postcode, then record the total price and options shown before payment. The scorecards give the comparison a starting point. They do not establish which retailer will deliver a given order faster or collect it more cheaply.
Koala scorecard · Temple & Webster scorecard · 2026 edition · WCRC D2C Trust Score methodology